We’re here to help. At Velkio, your safety and satisfaction are our top priorities. Whether you need assistance verifying an agent, have a question about our platform, or want to report an issue, our team is ready to support you.
📞 Customer Support
- Support Hours: 9:45 AM – 9:45 PM (Bangladesh Time)
- Primary Contact Method: WhatsApp only
- All official communication with agents and support is handled via WhatsApp to ensure security and transparency.
For general inquiries or non-urgent issues, you can reach us at:
[email protected]
📍 Official Website
Always access our services only at:
https://velkio.com
🔒 Security Reminder
- Do not share your password with anyone—even agents.
- Always verify the agent’s ID on our platform before any transaction.
- Velkio is not responsible for transactions outside the approved hours (9:45 AM – 9:45 PM) or conducted outside WhatsApp.
📝 Feedback & Suggestions
We value your feedback. If you have ideas for improvement or notice something suspicious, please let us know through our Customer Service section.